Terms and conditions



Definition



  • Air Algérie  : Air Algérie is an economic public company/joint stock company EPE/SPA, registred capital : 43.000.000.000,00 DA.


  • AH  : designates IATA code of Air Algérie.


  • Air Algérie Plus : designates Air Algérie frequent flyer program aiming to reward the frequent passengers.


  • Miles  : Measure unity of the Air distance corresponding to 1609 meters (Statute Miles). The mile is the Air Algérie Plus calculation unity.


  • The member : is the participant to Air Algérie Plus frequent flyer program whose name appears on the loyalty card.


  • The card : Designates the loyalty card granted to the member following its effective participation to « Air Algérie Plus » program.


  • Djurdjura Card : Designates the first level of Air Algérie Plus program and corresponds to the welcoming card.


  • Chelia Card  : Designates the second level of Air Algérie Plus program and corresponds to the silver level.


  • Tahat Card  : Designates the third level of Air Algérie Plus program and corresponds to the gold level.


  • Reward : Designates the services offered by Air Algérie Plus program against the miles accumulated by the member.
    It can be a free ticket, an upgrading or an excess luggage.


  • Qualifying Flights : The regular and supplementary flights designated by Air Algérie that give right to miles accumulation.


  • Qualifying Fares : Fares that gives right to miles accumulation.


  • Tier Miles: The miles that allow access to upper cards level.   


  • Tier Segments : International flights made during one year on some booking classes that allows access to upper cards level.


  • Redemption Miles: : The miles obtained by travels or during Air Algérie Plus promotional campaigns that allows exchange to rewards.


Air Algérie Plus membership


  1. 1. The participation to Air Algérie Plus is limited to physical persons aged 18 years old and more, having their addresses in the countries where Air Algérie operates and where the program is applicable.

  2. 2. Legal entities, people's regroupings airlines staff and their assignees, travel agents and tours operators cannot benefit from advantages and rewards of the program Air Algérie Plus, by obtaining miles with special and preferential fares through the various conventions contracted with Air Algérie.

  3. 3. Air Algérie Plus program authorizes one membership by person.

  4. 4. The member joins Air Algérie Plus program via internet on website: http://ahplus.airalgerie.dz. The participation is free of charge and becomes effective once the first flight is made on Air Algérie airline flights. The member receives after his first flight a welcome bonus of 2000 miles if he travels during six (06) months after membership date.

  5. 5. The member can send his application by mail to Air Algérie Plus: 29 bd Zighout Youcef, 16000, Algeria. He receives a welcome bonus of 1000 miles at his first trip in the six (06) months following the membership date.

  6. 6. The member shall receive his loyalty card by mail as from first travel is registered on his miles account.

  7. 7. The personal data transmitted to Air Algérie Plus will be used by Air Algérie at ends of communication, marketing actions, and with an aim of developing the program. Air Algérie Plus is committed respecting the confidentially of these data.

  8. 8. In no case Air Algérie is responsible for any false, incomplete or obsolete information forwarded by the member. Air Algérie reserves the right to ask for any supporting document.

  9. 9. The member have to notify to Air Algérie Plus program any change of address, name or other information deemed necessary

  10. 10. Air Algérie reserved the right to refuse any participation inquiry that does not respond to the formulated conditions in Air Algérie Plus program.

  11. 11. To reach TAHAT level, it is necessary to accumulate 40.000 tier miles, or 32 tier segments in a rolling period of 12 months. To reach CHELIA level, it is necessary to accumulate 25.000 tier miles, or 16 tier segments in a rolling period of 12 months. These levels are valid during 24 months starting from the date of tier change.

  12. 12. Air Algérie shall be free to terminate a member agreement, if the member doesn't respect the agreement's articles. Air Algérie shall address him a mail signifying this breach. The accumulated miles shall remain valid in a six month term as from the mail sending date.

  13. 13. The membership agreement established between the member and Air Algérie can be terminated at any time without notice in case of fraud, deficiency, or any failure. All the accumulated miles shall be cancelled and the member cannot ask for another membership to the Air Algérie Plus program.

  14. 14. Air Algérie reserves the right to alter in its integrality Air Algérie Plus program, without notice and with immediate effect.

  15. 15. Air Algérie cannot be hold responsible for any delay, loss or damage caused by postal services when sending a mail.

  16. 16. All updates of Air Algérie Plus program shall be available on Air Algérie plus website. The version displayed is considered as the most current one. The member has to consult the website to be informed of Air Algérie Plus new provisions.

  17. 17. Air Algérie shall inform its members in reasonable deadlines if the Air Algérie Plus program is definitely stopped.

  18. 18. Any dispute related to the membership interpretation agreement or execution non settled amicably shall be submitted to Algiers court, the only competent authority. This agreement is governed by the Algerian law.

  19. 19. The French version prevails on the other version prevails on the other versions, especially in case of disputes.


The rules of Air Algérie Plus program


  1. 1. The member shall accumulate miles within Air Algérie plus Program at each trip made on Air Algérie's flight. These miles depend on the fare, the covered distance, the loyalty card level and the cabin class.

  2. 2. The member must identify himself by presenting his loyalty card every time he travels when check-in and booking, by transmitting his card number.

  3. 3. The number of accumulated miles can be reduced or null for certain fares and booking classes.

  4. 4. Only qualifying flights and fares allow members to accumulate miles.

  5. 5. Free tickets obtained through the program or complimentary –totally or partially- don’t allow miles accrual.

  6. 6. The miles will be credited according to the paid ticket, except in the case of modifications at transport.

  7. 7. The member has to regularly consult his account. In case of irregularity, the member must provide to Air Algérie plus Program travel evidences for regularization in the 02 months following the departure date.

  8. 8. The effective miles scales shall be available on Air Algérie Plus website.

  9. 9. Air Algérie has the right to modify the miles scales without prior notice.

  10. 10. The validity of the card DJURDJURA is unlimited for the members whose account is active.

  11. 11. To reach TAHAT level, it is necessary to accumulate 40.000 tier miles, or 32 tier segments during one year. To reach CHELIA level, it is necessary to accumulate 25.000 tier miles, or 16 tier segments during one year. These levels are valid until march 31st of the year n+2 –where n is year of tier change.

  12. 12. Except the class bonus for international flights, all other bonuses are not considered as tier miles.

  13. 13. The non-redeemed miles shall expire on December 31st of the year n+3 following the event date. Example: the accrued miles on June 15th 2013 are still valid until December 31st 2016.

  14. 14. The non- redeemed miles cannot be exchanged for money, or transferred to another account.

  15. 15. Air Algérie reserves the right to debit an account credited by error, or to credit an account during promotional campaigns and special events.

  16. 16. The member must notify by Mail Air Algérie plus Program of the loss or the theft of his loyalty card in order to avoid its fraudulent use.

  17. 17. The program air Algérie plus offers three (03) kinds of rewards against miles. It can be: free airline ticket, upgrade or excess luggage.

  18. 18. The redeeming of miles for a reward is according to the miles scale, which is available on http://ahplus.airalgerie.dz site.

  19. 19. Only Air Algérie agencies are allowed to book and issue rewards.

  20. 20. The member can ask for his rewards on the domestic and international networks with condition of reward seat availability.

  21. 21. Lost or refunded tickets don't give right to accumulate miles.

  22. 22. The reward ticket may be a one way ticket, a return ticket (eg: Algiers/ Paris, Paris/ Algiers), or an open jaw (eg: Algiers/ Paris, Lille / Oran).

  23. 23. An open jaw reward ticket in the same zone is equivalent to a return ticket reward if the first segment is in a different zone from the second, the miles will be redeemed as semi return referring to miles scale of each zone.

  24. 24. Only the reward tickets may be offered to a third party. They are issued on behalf of the member for his own use or on behalf of the beneficiaries of his choice.

  25. 25. The reward tickets gives right to a definite booking subject to seats availability and is subject to conditions.

  26. 26. The taxes related to rewards are to be paid by the beneficiary.

  27. 27. The reward ticket is valid 12 months as from its issuance date and is subject to conditions.

  28. 28. The upgrade reward consists of a one way and a full fare ticket and keeps the initial ticket validity.

  29. 29. Reward upgrade taxes are on behalf of the beneficiary.

  30. 30. The excess luggage reward consists of a one way only and is valid for one year as from its issuance date on condition that the member makes his request at least 3 days before the trip date.

  31. 31. Change and reward cancellation conditions are available on Air Algérie Plus website.

  32. 32. The rewards can't be accumulated, exchanged or divided.

  33. 33. The lost, stolen or expired rewards cannot be replaced or refunded.

  34. 34. In no case the miles shall be credited following any flight cancellation independent from Air Algérie will for climatic, security or external strike reasons etc...

  35. 35. Any information as well as scales related to the miles accumulation and exchange shall be available on http://ahplus.airalgerie.dz site.


Family Program Rules


  1. 1. All families composed of parents, children and/or grandparents are allowed to participate in family program.

  2. 2. The subscription to family program is to be done through the web account of the family head already nominated by family members.

  3. 3. The family head should be over than 18 years old and can nominate up to 8 members aged more than 2 years.

  4. 4. Members over than 18 years old should first join to Air Algérie Plus program before.

  5. 5. Members less than 18 years can apply for the program only on the tutelage of family head and through his web account. They receive a card named Fly.in which allows them to accumulate a bonus of miles.

  6. 6. Family head must contact Air Algérie Plus program to validate the participation to family program.

  7. 7. Air Algérie Plus reserves the right to require providing appropriate documents on proof of family relationships.

  8. 8. The family head cannot hold more than one account.

  9. 9. A family member can belong only to one family.

  10. 10. The family head is committed to guarantee that all requests of adding or removing a member are done with the consent of the member.

  11. 11. The family head has the ability to cancel a member at any time through website or by submitting his request by mail or fax to Air Algérie Plus. However, the number of changes is limited.

  12. 12.In no case, Air Algérie Plus will be liable for removing a member from his family.

  13. 13. The family head earns supplementary bonus for each flight of any family member.

  14. 14. Each family member accumulates his miles on his respective personal account.

  15. 15. Each family member aged more than 18 years keeps his individual account and benefits from rewards against his accumulated miles.

  16. 16. The family head is the only eligible to manage the accounts of young members less than 18 years and exchange their miles against rewards. However, these rewards could not be offered to a third party.

  17. 17.Ever since a young member reaches 18 years old, his tier will be changed to Djurdjura tier by keeping the same membership number, family links and earned miles.

  18. 18. The tier change rules (upgrade/downgrade) remain the same as for the individual program.

  19. 19. The cancellation of the participation to family program occurs upon a written request of family head. All family members will be delinked and the membership of less than 18 years members will be cancelled along with their miles accounts.

  20. 20. If a family head decides to terminate the enrolment agreement, he has to notify it to Air Algérie Plus. In this case, miles and bonuses earned to that day will be definitely lost.

  21. 21. The participation to family program means the acceptance of all rules and conditions of Air Algérie Plus program.


 


         

   

 
 
 
 
 
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